Privacy Policy
Last updated: 16 May 2026
This Privacy Policy explains how Edaran Jayamas Sdn Bhd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or buy from us. We handle personal data in line with the Malaysian Personal Data Protection Act 2010 (PDPA).
By using this website or placing an order, you agree to the practices described here.
Who we are
Edaran Jayamas Sdn Bhd is a school bookstore operator based in Ipoh, Perak.
- Address: No. 31, Persiaran Bercham Selatan 10, Taman Desa Kenchana, 31400 Ipoh, Perak Darul Ridzuan
- Phone: 05-545 5595
- WhatsApp: 018-579 1288
- Email: [email protected]
Business registration no.: ________________________ (to be confirmed)
What information we collect
Information you give us when you place an order, contact us, or fill in a form on the site:
- Name
- Delivery and billing address
- Phone number
- Email address
- Order details and any notes you send us
Information collected automatically when you browse the site:
- IP address and general location
- Browser and device type
- Pages visited and time spent
- Cookie data (see the Cookies section below)
We do not collect or store your full card or banking details. Payments are processed by our payment provider (see “Payments” below).
How we use your information
We use your information to:
- Process and deliver your orders
- Contact you about an order, including by phone, email, or WhatsApp
- Respond to enquiries and provide customer support
- Handle returns, exchanges, and refunds
- Keep records required for accounting and tax
- Improve the website and our product range
We will only use your information for the purposes it was given, or for closely related purposes you would reasonably expect.
Payments
Online payments are handled by CHIP, our third-party payment provider. When you pay, your card or banking details are entered directly with CHIP and processed on their systems. We receive confirmation of payment but do not see or store your full payment details. CHIP processes this data under its own privacy policy.
Cookies
Our website uses cookies — small files stored on your device — to keep your shopping cart working, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site (such as checkout) may not work properly without them.
Sharing your information
We do not sell your personal information. We share it only where needed to run our business:
- Delivery partners — courier companies need your name, address, and phone number to deliver your order.
- Payment provider — CHIP, to process your payment.
- Service providers — our website host and any tools used to operate the site, bound to keep your data confidential.
- Authorities — where we are required to disclose information by law.
How long we keep your information
We keep your information for as long as your account or order history is active, and after that for as long as needed to meet legal, accounting, and tax obligations. When data is no longer needed, we remove or anonymise it.
Your rights under the PDPA
You have the right to:
- Ask what personal data we hold about you
- Ask us to correct information that is wrong or out of date
- Ask us to limit how we use your data
- Withdraw consent for marketing contact
To make a request, contact us at [email protected] or 05-545 5595. We may need to verify your identity before acting on a request.
Keeping your data safe
We take reasonable steps to protect your information from loss, misuse, and unauthorised access. No website or system is completely secure, so we cannot guarantee absolute security, but we work to keep risks low.
Children
Our products are intended for use by school children, but purchases and accounts are meant for adults — parents, guardians, teachers, and schools. We do not knowingly collect personal data directly from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the revision date shown at the top.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
- Email: [email protected]
- Phone: 05-545 5595
- WhatsApp: 018-579 1288
- Address: No. 31, Persiaran Bercham Selatan 10, Taman Desa Kenchana, 31400 Ipoh, Perak Darul Ridzuan